Cancelation Policy

Appointments must be canceled at least 24 hours prior to the scheduled appointment time. Persistent last-minute cancellations (over $400 of service value within one calendar year) will be required to provide a 50% deposit to book any future service, payable with a credit card over the phone at time of booking.

Upon booking an appointment, clients agree to this cancelation policy and fee.

Our stylists are paid through service commissions. Your appointment time is a reserved block of time on your stylists’ schedule that is very difficult to fill if canceled on short notice.

We understand that some things are unavoidable such as children getting sick, emergencies, and snow days.

Stylists and the salon at large reserve the right to refuse future service to any clients who exhibit a pattern of last-minute cancellations.

Late-Arrival Policy

Appointments will be marked as “No-Show” if the client has not arrived by 15 minutes past the original scheduled appointment time, and the “No-Show” policy will apply. If the client arrives after the first 15 minutes, or is on their way and calls to give notice of late arrival, it is up to the stylist’s discretion to perform the service in the remaining time. If the stylist agrees to perform the service, the client agrees to pay the original service price and understands that some aspects of the service may be shortened or skipped to remain within the scheduled appointment time.

No-Show Policy

“No-call, no-shows,” are defined as clients who do not show up for their scheduled appointment time and do not call to give notice.

Persistent “No-Shows” (over $400 of service value within one calendar year) will be required to provide a 50% deposit to book any future service, payable with a credit card over the phone at time of booking.

Stylists and the salon at large reserve the right to refuse future service to any No-Shows.

Booking Policy

To book an appointment, clients must provide first and last names, and a phone number. By booking an appointment, clients agree to receive reminder and confirmation phone calls, emails, and text message reminders.

Clients are highly recommended, but not required, to agree to text reminders and confirmations. By signing up for text reminders and confirmation, the client agrees to any and all associated charges with their own cell phone messaging plan.

Employee Call-in Policy

We believe that the 24 hour notice should go both ways. We ask that our employees give at least 24 hours notice to call in sick. In the event that your stylist calls in, we will do our best to call clients at the beginning of the day to reschedule appointments. Appointments can be moved to other stylists as they are available, upon client request. Appointments needing to be rescheduled due to employee call in will receive priority on open slots.

New Color Clients

Clients wishing to book a hair color or blonding service who have not had such a service in the past are highly recommeded to schedule a 15 minute consultation with their stylist. After consultation and upon booking the color or blonding service, the client may be required to pay a deposit of 50% of the service fee that will be applied toward the service charge day-of. In the event of cancelation within 24 hours before the appointment, the deposit is forfeited.